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General Use Importa Carpentry Works LLC Details

Under this Agreement, one party, the Seller, on the one hand, and any person who has accepted the terms of this Public Offer Agreement – the Buyer, on the other hand, hereinafter – the Parties, Who have involved into this Public Offer Agreement (hereinafter – the Agreement) addressed to an unlimited number. persons, which is the official public offer of the Seller to enter into an agreement with Buyers for the sale of Goods, photos of which are posted in the relevant section of the Website

Sellers who intend to sell the Goods through the Website and Buyers when purchasing Goods, images of which are posted on the relevant pages of the Website, accept the terms of this Agreement below.


1.1. The contractual relationship between the Seller and the Buyer is executed in the form of a Public Offer Agreement. Clicking on the website

 in the relevant section of the button “ORDER” means that the Buyer, regardless of status (individual, legal entity, individual entrepreneur), in accordance with applicable international and UAE law, took into account the terms of the Public Offer Agreement, which are listed below.

1.2. With full consent to this Agreement, the Buyer accepts the terms and conditions of ordering, payment and delivery of goods by the Seller, the customer will be fully responsible for any non finalized order from himside

1.3. This Agreement shall enter into force upon clicking on the “ORDER” button, by which the Buyer agrees to purchase the Goods available from the Seller and is valid until the Buyer receives the Goods from the Seller and full settlement with him.

1.4. To regulate contractual relations under the Agreement, the Parties shall select and, if necessary, apply UAE legislation. 


“Public Offer Agreement” is a public agreement, a sample of which is posted on the Website, and the application of which is mandatory for all Sellers, which contains the Seller’s offer to purchase the Goods, the image of which is posted on the Web. site, aimed at an indefinite number of people, including Buyers.

“Acceptance” – acceptance by the Buyer of the Seller’s offer to purchase the Goods, the image of which is posted on the Website, by adding it to the virtual basket and sending the Order.

“Goods” – the subject of trade (product, model, accessory, components and related items, any other trade items), the purchase of which on the Website posted the offer of the Seller.

“Buyer” – any able-bodied individual, legal entity, according to current UAE legislation, who visited the Website

 and intend to purchase a particular Product.

“Seller” – any able-bodied natural person, legal entity, natural person-entrepreneur, according to current international and UAE legislation, who are the owners or distributors of the Goods and with the help of the Website

 intend to sell it.

“Order” – a properly executed and posted on the Website

 Buyer’s application for the purchase of Goods addressed to the Seller.

“Legislation” – established by UAE or international law rules for the regulation of contractual relations under the Agreement.

“Significant defect of the Goods” – a defect that makes it impossible or inadmissible to use the Goods in accordance with its intended purpose, caused by the fault of the manufacturer (Seller), after its elimination appears  itself again for reasons beyond the consumer’s control.


3.1. The Seller undertakes to sell the Goods on the basis of the Order issued by the Buyer on the relevant page of the Website

 on the terms and in the manner specified in this Agreement, and the Buyer undertakes on the terms and in the manner specified in this Agreement. 

By contract, buy the Goods and pay for it.

3.2. The Seller guarantees that the Goods are not pledged, are not the subject of a dispute, are not under arrest, and there are no rights of third parties to it.

3.3. The Seller and the Buyer confirm that the current Agreement is not a fictitious or an agreement concluded under the influence of pressure or deception.

3.4. The Seller confirms that it has all the necessary permits to conduct business activities that regulate the scope of legal relations arising and operating in the course of performance of this Agreement, and guarantees that it has the right to manufacture and / or sell the goods without any restrictions, in accordance with the requirements of the current legislation of UAE, and undertakes to be liable in case of violation of the rights of the Buyer in the process of implementation of this Agreement and the sale of the Goods.


4.1. The seller must:

comply with the terms of this Agreement;

fulfill the Buyer’s order in case of payment from the Buyer;

to transfer the Goods to the Buyer in accordance with the selected sample on the relevant page of the Website, executed by the Order and the terms of this Agreement;

check the qualitative and quantitative characteristics of the Goods during its packaging in the warehouse;

4.2. The seller has the right to:

unilaterally suspend the provision of services under this Agreement in case of violation by the Buyer of the terms of this Agreement.

4.3. Seller:

Importa Carpentry LLC offer for purchase on the Website

 Goods in accordance with the only agreed rules set forth in this contract of public offer. 


5.1. The buyer must:

timely pay and receive orders under the terms of this Agreement;

get acquainted with the information about the Goods, which is posted on the Website

Upon quotation of the Goods from the person who delivered them, make sure of the integrity and completeness of the Goods by inspecting the contents of the package. In case of damage or incomplete assembly of the Goods – to record them in the act, which together with the Buyer must be signed by the person who delivered it to the Buyer.

5.2. The buyer has the right to:

place an order on the relevant page of the Website;

require the Seller to comply with the terms of this Agreement;


6.1. The Buyer places the Order on the relevant page of the Website  by adding the Goods to the virtual basket by clicking the “Add to cart!” Button, or by placing an order by e-mail or by phone number specified in the contact section Website

6.2. The term of formation of the Order is up to 4 working days from the moment of its registration on those goods which in the status are specified as “In stock”. 

If the Order is sent on a weekend or holiday, the formation period begins on the second day after the weekend.


7.1. The price of each individual Product is determined by the Seller and indicated on the relevant page of the Website

The price of the Agreement is determined by adding the prices of all selected Goods placed in the virtual basket and the delivery price, which is determined depending on the method of delivery in accordance with the terms of Section 8 of this Agreement.

7.2. The cost of the Order may vary depending on the price, quantity or range of goods.

7.3. The Buyer can pay for the Order in the following ways:

1) by bank transfer of money to the current account of the Seller, which is specified in the account, including by means of Internet banking (the Buyer pays for the Order within three days from the date of receipt of the invoice in the amount of 100% of the subscription).

2) cash on delivery upon receipt of the Order in the representative office of the delivery service in Ukraine or in another country in accordance with the place of ordering the Goods.

3) in any other way as agreed with the Seller.

Note. When the Buyer pays for the order with a payment card, the issuer of this card may charge an additional fee, in particular, when the Buyer pays for the order with a payment card, an additional fee may be charged when the Buyer pays for European orders by issuers of Visa, Mastercard, Visa Electron, Mastercard Electronic, Maestro. When you click on the website

 in the relevant section of the button “ORDER” means that the Seller informed the Buyer about the possibility of charging an additional fee when paying by the Buyer for European orders, the issuer of Visa, Mastercard, Visa Electron, Mastercard Electronic , Maestro.


8.1 The Buyer receives the Goods by delivery, or receives it in person. The order of payment and receipt is indicated on the relevant page of the Website

8.2. When delivering the Goods to other cities of Ukraine or on the territory of another country, performed by other Delivery Services (hereinafter referred to as the Carrier Companies), the Buyer fully and unconditionally agrees with the Rules of Carriage of Goods by these Carrier Companies.

8.3. The fact of receipt of the Goods and the absence of claims to the quality of the Goods supplied by the Carrier Companies, the Buyer confirms with his own painting in the consignment note, declaration of the Carrier, or in the invoice upon receipt of the Goods. For its part, the Seller guarantees the shipment of the Goods of the Carrier Company in the quantity specified and paid by the Buyer, complete according to the specification of this Goods and in proper (working) condition and quality.

8.4. In the absence of the Buyer at the delivery address specified by the Buyer in the application or the Buyer’s refusal to receive the Goods for unreasonable reasons, upon delivery by courier of the Carrier Company, the Goods are returned to the shopping center of shipment. Payment for the services of the Carrier Company is deducted from the amount transferred by the Buyer for the Goods. The balance is returned to the Buyer on the basis of his letter sent to email: indicating the current account to which the money must be returned.

All questions that arise in the process of payment and receipt of the Goods, the Buyer can find out from the contact information in the Contacts section.


9.1. The Buyer has the right to exchange the Goods subject to the provisions of the legislation on the grounds and the list of Goods that are not subject to exchange doors and wall murals created in individual sizes and custom made design are non refundable.

9.2. In case of presence of at least one of the listed shortcomings, the Buyer is obliged to fix it in the made act of any form. The act must be signed by the Buyer and the person who delivered the Goods or the Seller. If possible, defects should be recorded by means of photography or video. Within 1 (one) day, the Buyer is obliged to notify the manager (representative of the Seller responsible for placing an order for the Goods) of the identified defects and agree to replace the Goods, filling out a complaint form to return the Goods on the website

9.3. The Parties have agreed that in case of non-compliance with the mandatory requirements of this procedure, it is recognized that the Buyer receives the Goods in good condition – without any mechanical damage and in full.


10.1. The Parties shall be liable for non-performance or improper performance of the terms of this Agreement in the manner prescribed by this Agreement and applicable international and UAE law.

10.2. All disputes, disagreements or claims arising out of or in connection with this Agreement, including those relating to its performance, breach, termination or invalidity, shall be settled in an appropriate court in accordance with international and Ukrainian substantive and procedural law.


11.1. The Parties shall not be liable for non-performance of any of their obligations, except for payment obligations, if they prove that such non-performance was caused by force majeure, ie events or circumstances really beyond the control of such Party, occurred after conclusion of this Agreement, which are unforeseen and unavoidable.

Force majeure includes, in particular, natural disasters, strikes, fires, floods, explosions, icing, wars (both declared and undeclared), riots, loss of goods, delays of carriers caused by accidents or adverse weather conditions, hazards and accidents. at sea, embargoes, catastrophes, restrictions imposed by public authorities (including allocations, priorities, formal requirements, quotas and price controls), if these circumstances directly affected the implementation of this Agreement.

11.2. A Party for which it has become impossible to fulfill its obligations under this Agreement due to force majeure shall immediately notify the other Party in writing of the occurrence of the above circumstances, and within 30 (thirty) calendar days to provide the other Party with confirmation of force majeure . Such confirmation shall be a certificate, certificate or other relevant document issued by an authorized state body located at the place of occurrence of force majeure.

11.3. The time required by the Parties to fulfill their obligations under this Agreement shall be extended for any period during which performance has been delayed due to the above circumstances.

11.4. If, due to force majeure, the non-performance of obligations under this Agreement lasts for more than three months, each of the Parties has the right to terminate this Agreement unilaterally by notifying the other party in writing. Notwithstanding the occurrence of force majeure, before the termination of this Agreement due to force majeure circumstances, the Parties shall make final settlements.


12.1. The information provided by the Buyer is confidential. Information about the Buyer is used exclusively for the purpose of fulfilling his Order (sending a message to the Seller about the order of the Goods, sending advertising messages, etc.).

12.2. By self-acceptance of the Agreement or registration on the Website (filling in the registration form) the Buyer voluntarily agrees to the collection and processing of personal data for the following purpose: the data that becomes known will be used for commercial purposes, including for processing orders for the purchase of goods, receiving information about the order, sending telecommunication means (e-mail, mobile communication) advertising and special offers, information about promotions, raffles or any other information on the activities of the Website

For the purposes provided for in this paragraph, the Buyer has the right to send letters, messages and materials to the postal address, e-mail of the Buyer, as well as send WhatsApp – messages, make calls to the telephone number specified in the questionnaire.

12.3. The buyer gives the right to process his personal data, including: to place personal data in the database (without additional notice), to carry out lifelong storage of data, their accumulation, update, change (as needed). The Seller undertakes to protect data from unauthorized access by third parties, not to disseminate or transfer data to any third party (except for the transfer of data to related parties, commercial partners, persons authorized by the Seller to directly process data for these purposes, as well as at the request of the competent state authority).

12.4. In case of unwillingness to receive the newsletter, the Buyer has the right to contact the Seller, writing a statement of refusal to receive advertising materials, sending it to the postal or email address.

12.5. The Seller is not responsible for the content and veracity of the information provided by the Buyer when placing an order. The buyer is responsible for the accuracy of the information specified in the order. 

Any questions and suggestions 

TM Importa accepts email:

WhatsApp +971525123323

Dubai, UAE

Dubai Industrial Park 2

street 61, Unit 4 warehouse 5

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